Have you ever considered how easy it is to manipulate people with technology? How we, without reflecting upon the issue, regard everything like “this is the way it is”. Consider this article on Placebo buttons. The author describes how a lot of buttons we have around us do not have any functionality. Typical examples is the door closing button in an elevator, or the wait button to get a green light while waiting to cross the road. The buttons lights up, but often do not have any other functionality. All it does is to give us an illusion that something is happening.
You have got almost the same thing using software. While opening a program we get the spinning wheel or time glass. It tells us that something is happening, and we are relaxed. But is something really happening? And how productive are we while we wait?
Posted from Oslo, Oslo, Norway.
Category Archives: cx
The visibility of tools
I recently discovered a link to this little gem on fundamental laws of software from David S. Platt who writes for MSDN Magazine. (I want to give a shout-out to Alf Kåre Lefdal on twitter for finding the article in the first place.)
David lists his three laws like this.
1. Your software has zero value in and of itself. Nothing. Nada. Zero point zero zero. The only value it ever has or ever will have is the degree to which it enhances the happiness of your user in some way.
2. Software can increase users’ happiness in one of two ways. It can help a user accomplish a task that she wants done, such as paying her bills or writing this column. Microsoft Word is an example of this type of application. Or, it can place the user into a state he finds pleasurable. Games fall into this category, as does Skype, with which my daughters make video calls to their grandparents.
3. In neither of these cases do users want to think about your computer program. At all. Ever. In the former case, she wants to think about the problem she’s solving: the wording of the document she’s writing; or whether she has enough money to pay all her bills, and which unpaid creditor would hurt her the most if she doesn’t. Her only goal is to finish the task quickly and successfully, so she can get on with her life, or at least with her next task. In the latter case, the user wants to enter that pleasurable state as quickly as possible and stay there as long as possible. Anything that delays the start of his pleasure, or distracts him from it while he’s enjoying it, is even less welcome than the interruption of a work task. My parents want to see and talk with and gush over their grandchildren. Any attention that the program diverts to itself is a negative in either case.
I guess that gives an excellent description of how most of us handle tools, and in the generic form he is right, but not always.
I do agree with him on his fundamental laws, but there are cases where I think his “laws” does not fully comply with the world. Welcome to Jon’s corollary.
There is always an exception.
I do believe there are tools that also give the users a feeling of brand, exclusivity or just excellence to know that they are among a select group that uses exactly this tool.
I am a happy user of iPhone, but I am aware that this little device is not without faults, but there are user-groups out there that are quite vocal in their defense of everything Apple.
In this case there is obviously a link between the usability/functionality and the love of a brand, Apple probably would not have gotten their large number of fans without delivering reasonably well designed tools.
But as a main rule I think David has it spot on. We as developers need to open our eyes to focusing on the users and their needs even more than we have been doing so far.
I think that Apple, Google, WordPress and other market leading companies have understood this and are using this to their benefit.
- Any user can start using an Apple iPhone with a little or no training. Apple software and devices is often simpler to use than their Microsoft counterpart. (But Microsoft is getting there)
- Google has become the de-facto search-engine worldwide because of their speed and simplicity. They are continuing this tradition into their other tools, devices and services.
- WordPress have become one of the leading blogging tools because they make it easy to maintain a web publishing site.
Please tell me what you think.
Posted from Bærum, Akershus, Norway.
Confessions of a gadget-holic
Over the years I have been a heavy user of small electronic devices. I started with Sony Walkman in different versions. Later I switched to computer devices. That is mostly “small” gadgets often called organizers or smart-phones. It started with me testing some development utilities for Palm Pilot Professional and Palm OS devices back in 97. I had recently started working and could not afford a Palm Pilot myself, but I started testing them and helped configure my colleagues’ devices. I guess you could call it a bit masochistic, a budding gadget-holic without gadgets, just begging to play with the gadgets of my friends and colleagues.
So I got myself a Palm V and later a Palm IIIc back in the late 90’s early 2k’s. Later I switched to a Palm Vx and then Sony Clié. I still think of that little Clié as one of the best devices ever made and used it for several years, it had Wi-Fi, and Bluetooth and everything worked pretty OK. I used to run TomTom Navigator for Palm on it using Bluetooth to a TomTom GPS receiver. It was my little brain, pet and best friend.
In addition to this little infatuation with organizers I also was heavily into mobile phones. Mostly I used different Nokia models. Those models worth mentioning are the Nokia 5110, and later 7110, before I switched to the 6310i. I particularly liked the 6310i. It worked excellently. To get most out of my Palm devices I used to connect them to the internet through my mobile phones, using cables, or later Bluetooth, and thus syncing email and calendar through the network. Okay… there were a few things you had to do on your computer in order for that to work, and there was that little issue with firewalls. But who cares, I got it to work with only a few configurations, and tricks, and hacks applications, and other sneaky smart ideas.
I admit that in parallel with this I also invested in different mp3 players. First I had an Expanium MP3 CD player from Phillips, I am pretty sure I got that sometime in 97. I was a user of Archos MP3 players – the AV340. The player was a bit bulky, but with an enormous amount of features. Hey, how many other MP3-players do you know that you can connect to your TV-decoder and record TV-shows? I am not going to tell you the number of cables I normally am carrying around. Let’s just say that if you need a charger I probably have one nearby, or maybe two. Who am I kidding, how many do you need?
In 2006 I attempted to reduce the number of devices I always carried around and decided to gather them all into one device. I decided to buy a Smartphone. I invested in a Nokia N80, but what happened was that I still used both the Sony Clié and the N80. By connecting the Sony to my Nokia via Bluetooth I had myself a nifty little setup with online email and web-surfing. The calendar and overall GUI was so much better on the Palm OS than on the Nokia. The media player part of the mobile phone was even worse though so I continued to use other MP3-players. The Archos became too bulky in the long run so I switched totally strategy regarding MP3-players and switched to a Creative Zen Nano. Not a MP3-player with a large capacity, but it included 1 GB storage and FM-radio, all delivered in a very little package. It wasn’t until Apple released iPod touch I finally jumped on the iPod bandwagon.
For years I had been walking around with 3 devices. I had hoped to get rid of my Sony Clié when I switched to Nokia N80, but that didn’t work. So I made another attempt in 2008. I switched to Windows mobile and got myself a HTC Cruise and later HTC Diamond. Finally I was one device down. The calendar in the windows mobile was not perfect, but it worked. It could synchronize itself automatically with Exchange, and email, calendar and contacts were synchronized at all times. But what do you know, as long as I had access to Wi-Fi, so was my iPod touch. It had all the features of a smartphone except the possibility to call or use mobile networks. The lock-in with iTunes is a pain in the *** sometimes, but it works. Here I had a device that were simple to use and worked pretty much as easy as my Palm devices did. The biggest issue with Windows Mobile is not its features, Microsoft have an endless list of features. No the biggest issue with Windows Mobile is its slow speed and how annoying it can be to use. It sometimes feels like you have a brick that you want to perform a little bricking operation on. I am sorry to say that the Flow GUI from HTC does not make it that much better. It might flow better when you throw it, but it does not flow particularly while using the phone.
Here is an example: My employer recommends us to switch on the password protection included in the mobile phone. This is a feature that locks the phone after some inactivity. Now, let’s say you want to use a HTC Diamond to call a Taxi. In Oslo you are now supposed to press a lot of numbers on your phone in order for you to feel that you are not waiting as long as you really are. These numbers should be pretty easy to click on a phone, right? Not when you are talking HTC Diamond. You see while you wait to be connected to the automatic voice the password protection has suddenly activated. So when you have to select number 1-9 in the Taxi menu you first have to punch the password. Why it doesn’t understand that you are using the phone I have no idea. Now when you pull out the stylus and have punched your pin, Windows Mobile has decided that since you used your stylus during a phone-call you want to use the notepad feature of the phone. So you have to close that. Oh right. Now you have to activate the keyboard. Yeeees right again. That is that small little button on the bottom of the screen. Now you can click the number, but guess what, the automatic voice has kept on talking while you panicky have tried to navigate to the correct feature on your mobile and you are in a new menu and since you have not been listening to the voice in the phone lately you have no idea where in the menu you are, what choices you have or how to get back to the first menu. My phone has been very close to flowing very far in situations like that.
Enter the iPhone 3GS. The summer 2009 Apple releases the new iPhone 3GS, and I decided that maybe I could finally live with only one device.
One device to rule them all,
One device to find them,
One device to bring them all and in the brightness bind them.
(Freely adapted from the Lord of the Rings, by Tolkien)
So far it looks good, now if I only could get some of the old calendar features from my Palm devices: A 5 or 7 day week view, week number display and the possibility to set privacy status on calendar entries….
Posted from Bærum, Akershus, Norway.
Google Wonder wheel and semantics
Google is really pushing the pedal this fall. They have a lot of new features and products lined up and recently a few new nice features showed up on google.com. Their market leading search engine has gotten a list of new filter options on a search. After you search you now get a Show Options button straight below the search field. When you click upon that button, you may now filter your search result, showing only the latest entries and so on.
One of the features available is what Google calls a Wonder Wheel. This a wheel that shows semantically interesting searches near the one you just performed. This is a very interesting feature, but sometimes this can give you unexpected results. As you can see in the search results below, Odd is a Scandinavian name. He is not necessarily odd, strange or weird. We have just experienced a nice example of semantics that have gone a bit awry. I guess Google might identify situations like this soon, but until then we may laugh a bit at this little screen dump.
What is really interesting though is how this might be handled. Consider a world where the source data Google is analyzing is telling Google that this is a name, and thus cannot be a synonym to other words. Where there is no doubt whether this is the first name or last name. You might have heard the name before. It’s called a semantic web.
Posted from Oslo, Oslo, Norway.
The most useful Opera Unite services we need
Opera has released their new “revolutionary” Opera Unite. It is an interesting way of handling the sharing of services and information and probably also a quite natural extension of the browser as an platform. Now we just have to sit back and wait for some more exciting services in addition to those available in the beta release.
Here are some of the services I would like to see (Some of them might be available or not possible, I have not read the documentation fully yet):
- WebDav – I would like to be able to upload and download files easily within my normal desktop tools.
- HTTPS connections – I would like to be able to do this securely
- A versioning system – A simple subversion implementation maybe?
- Easy Backup – A way to create a backup of some of your files on a friends computer.
- Easy Wiki/Blog/Portal – A simplified tool for creating a site in Opera Unite. Hopefully with RSS support (both out and in)
- RSS Reader
What do you think, are there other tools you would like to see? Please leave your wishes in the comments.
Do you want to know more about how it works?
Check out these articles:
digi.no – Slik fungerer Opera Unite (in Norwegian)
digi.no – Opera flytter webserveren til nettleseren(in Norwegian)
Opera.com – An introduction to Opera Unite
Some are not that excited:
DagensIT – Operas viktigste nyskapning(in Norwegian)


